Welcome to Crypteor Capital - FZCO ("Crypteor," "we," "us," "our"), a leading crypto assets management company in the UAE. This Privacy Policy outlines our practices for collecting, using, disclosing, and protecting your personal information when you use our website (https://www.crypteor.com/) and services (collectively, the "Services").
Please carefully review this Privacy Policy. By using our Services, you confirm that you have read, understood, and consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
fa. Information you provide to us: When you create an account, make a request, or otherwise interact with us, we may collect personal information such as your name, email address, phone number, and payment information.
b. Information we automatically collect: When you use our Services, we may automatically collect information about your device and usage, including your IP address, browser type, operating system, and access times.
c. Information from third-party sources: We may obtain information about you from third-party sources, such as service providers and business partners.
We may use the personal information we collect for various purposes, including:
Providing and improving our Services;
Communicating with you about our Services;
Personalizing and customizing your experience with our Services;
Detecting and preventing fraud, security breaches, and other prohibited or illegal activities;
Complying with legal obligations, including responding to requests from government authorities and enforcing our agreements and policies.
CRYPTEOR CAPITAL - FZCO is committed to respecting the privacy and security of our customers' information. However, to comply with legal obligations and ensure the operational integrity of our services, there may be circumstances in which certain information needs to be shared with third-party service providers.
Our alignment with Know Your Customer/Know Your Business (KYC/KYB) procedures, Customer Due Diligence, Risk Assessment and Management, Regular and Continuous Monitoring, Comprehensive Record Keeping, and Active and Responsive Communication with Regulatory Bodies, necessitates certain disclosures. This is crucial to aid in the prevention, detection, and investigation of potential money laundering, terrorist financing, or other illicit activities.
Third-party entities with whom we share information can fall under the following categories:
a. Service Providers: We may disclose your personal information to third-party service providers that perform services on our behalf, including but not limited to payment processing, data analysis, and customer support. These providers are chosen carefully to ensure they meet our standards of privacy and data protection and are only permitted to use the information within the scope of the services they provide on our behalf or as legally required.
b. Business Partners: We may also share your personal information with our business partners, specifically in scenarios related to the offering of co-branded services or products, or other promotional endeavors. Any shared information is strictly limited to that which is necessary for such services and offers.
c. Legal Requirements: In certain circumstances, we may be compelled to disclose your personal information in response to a legal obligation, subpoena, or court order. In addition, we may deem such disclosure necessary to comply with the law, protect the rights, property, or safety of CRYPTEOR CAPITAL - FZCO, our users, or others.
We ensure that all third-party service providers adhere to strict confidentiality and privacy obligations in line with data protection laws and our internal privacy policies. It is important to note that the sharing of information is restricted to what is necessary for the fulfillment of the identified purposes and we do not share your information with third parties for marketing or any other non-essential purposes.
At CRYPTEOR CAPITAL - FZCO, your trust is invaluable. We remain committed to taking all necessary steps to maintain and safeguard the confidentiality and privacy of the information entrusted to us.
We implement reasonable measures to safeguard your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure; as such, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide you with our Services and as required by applicable law.
You may have certain rights concerning your personal information, such as:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate interests.
Objection: You may object to the processing of your personal information for certain purposes.
Withdrawal of consent: You may withdraw your consent to the processing of your personal information at any time, subject to our legal obligations and legitimate interests.
To exercise any of these rights, please contact us at privacy@cryptoer.com.
At CRYPTEOR CAPITAL - FZCO, we understand that privacy regulations and requirements may evolve over time, as will our business. Consequently, we reserve the right to amend this Privacy Policy periodically to reflect any changes in our privacy practices or as required by applicable law.
In the event of material changes to our Privacy Policy, we commit to informing you through communication methods such as an email or by posting a notice prominently on our website prior to the change becoming effective. This aims to give you the opportunity to review the revised policy before continuing to use our services.
However, it is essential to emphasize that it remains the user's responsibility to frequently review this Privacy Policy to stay abreast of any changes. The user holds sole responsibility for ensuring that they are familiar with the most recent version of our Privacy Policy.
By continuing to engage with our services following the posting of changes, you accept and agree to the updated Privacy Policy. If you do not agree with any modifications to the Privacy Policy, your only recourse is to discontinue your use of our services. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.
At CRYPTEOR CAPITAL - FZCO, your privacy is of utmost importance to us, and we encourage you to contact us with any questions or concerns about our Privacy Policy.
To comply with applicable Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) regulations, CRYPTEOR CAPITAL - FZCO may be required to share certain personal and business information. For these purposes, we employ the services of SUMSUB, a trusted third-party service provider, to authenticate your identity, understand your business, and conduct necessary due diligence checks.
By utilizing our Services, you acknowledge and give consent to your personal and business information being shared with SUMSUB. The purpose of this sharing is to carry out KYC, KYB, and AML checks as mandated by the relevant regulations. These processes are conducted in line with SUMSUB's Privacy Policy, available at https://sumsub.com/privacy-notice-website. We have ensured that SUMSUB maintains robust security measures to protect your personal information and complies with all relevant data protection laws.
In addition to SUMSUB, we may also share your information with regulatory authorities who have the jurisdiction and right to demand access to such information. This is part of our commitment to cooperate fully with all applicable regulatory bodies and adhere to all legal requirements and standards.
Please note, for detailed information on our approach to AML/CFT, we encourage users to refer to our comprehensive Anti-Money Laundering and Counter-Terrorist Financing Policy.
Download Crypteor Capital Terms AML CFT PolicyAt CRYPTEOR CAPITAL - FZCO, we remain committed to ensuring your data is handled with the utmost care and respect, with robust measures in place to protect your privacy.
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@cryptoer.com or write to us at:
Crypteor Capital - FZCO, Dubai, United Arab Emirates.
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction. We take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Our Services may contain links to third-party websites or services that are not owned or controlled by Crypteor. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
If you become aware that a child has provided us with personal information, please contact us at privacy@cryptoer.com.
Our business is registered as DSO-FZCO-23257. This registration number is displayed to comply with legal requirements and to provide transparency about our business's legal status. It may be used to verify our business's legitimacy or to facilitate communication with regulatory authorities. By using our website, you acknowledge and accept this information.
This Privacy Policy was last updated on 23/06/2023.